Privacy policy

Privacy Policy

Last Updated: August 2026

This Privacy Policy explains how Meghana Kanakappa Sirigeri, trading as Raag by Meghna, collects, uses, stores and protects personal information when you visit or purchase from our website.

We take reasonable steps to handle personal information responsibly and in accordance with applicable Indian data-protection and privacy requirements. The Digital Personal Data Protection Rules, 2025 have been notified by the Ministry of Electronics and Information Technology.

1. Information We Collect

Depending on how you use our website, we may collect:

Name.
Email address.
Mobile number.
Billing address.
Shipping address.
Order and purchase details.
Payment and transaction-related information.
Information you provide when contacting customer support.
Information required to process returns, refunds or cancellations.
Technical information relating to your device, browser and website usage.
Information collected through cookies and similar technologies.

2. How We Use Your Information

We may use your information to:

Process and fulfil your orders.
Arrange delivery.
Process payments and refunds.
Communicate with you about your order.
Provide customer support.
Process eligible returns, cancellations and product claims.
Improve our website, products and services.
Prevent fraud and unauthorised transactions.
Maintain business, accounting and transaction records.
Meet applicable legal, tax, regulatory and compliance requirements.
Send promotional or marketing communications where permitted and applicable.

3. Payment Information

Payments on our website are processed through Razorpay.

We do not ask customers to send us their:

Card number.
CVV.
OTP.
UPI PIN.
Banking password.
Other confidential payment credentials.

Payment information submitted through the Razorpay payment interface is processed in accordance with the applicable terms and privacy practices of the payment service provider.

4. Sharing Information With Service Providers

We may share information that is necessary to operate our business with trusted service providers, including:

Payment processors such as Razorpay.
Courier and logistics providers.
Shopify and technology providers.
Website, hosting, analytics and communication service providers.
Professional advisers where necessary.
Government or regulatory authorities where required by law.

We do not sell your personal information as a standalone commercial product.

5. Cookies

Our website may use cookies and similar technologies to:

Operate essential website functions.
Remember preferences.
Understand website usage.
Improve website performance.
Support analytics and marketing activities where applicable.

You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no electronic transmission or storage system can be guaranteed to be completely secure.