Shipping policy

Shipping Policy

Last Updated: August 2026

At Raag by Meghna, our products are made to order. We prepare each order after it is placed and aim to dispatch it as soon as the applicable production process is complete.

1. Made-to-Order Processing

Because our products are made to order, the time required to prepare an order may vary depending on:

Product selected.
Fabric availability.
Embroidery or other detailing.
Customisation, where applicable.
Order volume.
Seasonal demand.

The applicable production or dispatch timeline may be communicated on the relevant product page or at the time of purchase.

2. Dispatch

Orders are dispatched after the applicable production and quality-check process is completed.

Once the order has been dispatched, available tracking information may be shared with the customer using the contact details provided at checkout.

3. Delivery Timeline

Delivery time after dispatch depends on:

Delivery location.
Courier partner.
Service availability.
Weather and transportation conditions.
Public holidays.
Other circumstances beyond our reasonable control.

The delivery timeline shown or communicated at the time of purchase should be treated as an estimate unless expressly stated otherwise.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Any free-shipping offer will be subject to the terms communicated on the website.

5. Incorrect Address

Customers are responsible for providing an accurate and complete shipping address and contact number.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply for re-delivery.

6. Delayed Shipments

Delivery may be delayed because of circumstances beyond our reasonable control, including:

Weather conditions.
Natural disasters.
Public holidays.
Courier delays.
Transportation disruptions.
Strikes.
Government restrictions.
Incorrect address information.
Other unforeseen circumstances.

We will reasonably assist customers with tracking where tracking information is available.

7. Damaged Package

If the outer package appears damaged when delivered, customers should photograph or record the package before opening it.

The customer should then follow the mandatory live-unboxing-video requirement described in our Return, Refund & Cancellation Policy.

8. International Shipping

International shipping is available only where specifically offered at checkout or communicated by Raag by Meghna.

Where international delivery is offered, the customer may be responsible for applicable customs duties, import taxes, local charges and other destination-country costs unless otherwise stated.