Refund policy

Last Updated: August 2026

At Raag by Meghna, our products are made to order with care and attention to detail. Because each order is prepared specifically for the customer, we do not accept general returns or returns based on change of mind, personal preference, colour preference, or styling preference.

We do, however, provide a process for genuine issues relating to a damaged, defective, incorrect, or incomplete order.

1. Made-to-Order Products

All products purchased from Raag by Meghna are made to order unless specifically stated otherwise on the product page.

Once an order is confirmed, the product may be prepared specifically for the customer. Therefore, orders generally cannot be returned after production has commenced.

2. Mandatory Live Unboxing Video

A continuous live unboxing video is mandatory for any damage, defect, wrong-product, missing-item, or other delivery-related claim.

To be valid, the video must:

Begin before the package is opened.
Clearly show the unopened package and shipping label.
Clearly show the package being opened for the first time.
Continuously record the unboxing without cuts, edits, pauses, or breaks.
Clearly show the product and any issue or damage.
Include all items received in the package.

If a valid continuous unboxing video is not available, Raag by Meghna may not be able to accept or process the claim.

3. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or has missing items, please contact us within 24 hours of delivery.

Please send:

Your order number.
The continuous live unboxing video.
Clear photographs of the product, if required.
A description of the issue.

Our team will review the claim and determine whether the issue qualifies for a replacement, correction, or refund.

4. Products Not Eligible for Return

Returns are not accepted for:

Change of mind.
Personal preference.
Colour preference where the product supplied matches the order.
Styling preference.
Minor variations inherent to fabrics, weaving, embroidery, prints, colours, or handcrafted products.
Products that have been worn, washed, altered, stitched, tailored, customised, damaged, or used.
Products where original tags or packaging have been removed or damaged.
Claims submitted without the required unboxing video.
Claims submitted after the applicable claim period.

5. Cancellation of Orders

Because products are made to order, cancellation is subject to the stage of production.

A cancellation request should be submitted as soon as possible after placing the order.

If production has not started, we may be able to cancel the order and initiate an eligible refund.

Once production or custom preparation has commenced, cancellation may not be possible.

To request cancellation, contact:

Email: raagbymeghna@gmail.com
Phone: +91 9019676743

6. Refunds

Where a refund is approved, it will generally be initiated to the original payment method used for the order.

Payments made through Razorpay are refunded through the applicable payment channel used for the original transaction. Razorpay states that refunds initiated by merchants are routed to the payment method used for the original transaction.

The time taken for the refund to appear in the customer's account may depend on the bank, card issuer, UPI provider, or other payment provider.

7. Replacement

Where a genuine product issue is verified, Raag by Meghna may, at its discretion and depending on product availability, offer a replacement or another appropriate resolution.

For made-to-order products, replacement timelines may vary depending on production requirements.

8. Return Shipping

If a product is confirmed to have been damaged, defective, incorrect, or incomplete due to an issue attributable to Raag by Meghna, we will provide appropriate instructions regarding return or replacement.

Customers should not send products back without receiving return instructions from us.