Terms of Service

Last Updated: August 2026

Welcome to Raag by Meghna.

These Terms of Service govern your access to and use of our website and your purchase of products from Raag by Meghna.

By using our website or placing an order, you acknowledge that you have read and understood these Terms.

1. Business Information

The website is operated by:

Legal Name: Meghana Kanakappa Sirigeri
Trade Name: Raag by Meghna
Business Constitution: Proprietorship

Principal Place of Business:
No. 25(13), 3rd Street, East Abhiramapuram,
Mylapore, Chennai, Tamil Nadu – 600004

Email: raagbymeghna@gmail.com
Phone: +91 9019676743

2. Products Are Made to Order

Products sold through Raag by Meghna are made to order unless otherwise stated on the relevant product page.

Customers should carefully review the product description, size, colour, specifications and other available information before placing an order.

Because products may be prepared specifically for the customer, cancellation and return options are limited as described in our Return, Refund & Cancellation Policy.

3. Product Appearance

We make reasonable efforts to display products accurately.

Actual colours may vary slightly depending on:

• Lighting during photography.

• Fabric characteristics.

• Your device or display settings.

Minor variations in fabric texture, weave, embroidery, print, colour and finish may occur and may be inherent to textile and handcrafted products.

4. Orders

When you place an order, you are requesting to purchase the selected products.

An order may be cancelled or declined where reasonably necessary, including in circumstances involving:

• Product or material unavailability.

• Incorrect pricing or product information.

• Payment failure.

• Suspected fraud or unauthorised activity.

• Inability to deliver to the provided address.

• Other legitimate operational or legal reasons.

If payment has already been received for an order that we cancel, an eligible refund will be initiated.

5. Pricing

Prices displayed on the website are subject to change.

The applicable price for a confirmed order will generally be the price displayed at the time the order is placed, except where an obvious pricing or technical error needs to be corrected.

Applicable taxes, shipping charges and other charges, if any, will be displayed during checkout.

6. Payments

Payments are processed through Razorpay and the payment methods made available at checkout.

Customers must provide accurate information necessary to complete the transaction.

Razorpay's merchant terms require merchants to clearly display their return/refund/cancellation policies and applicable timelines on their websites.

7. Cancellation, Returns and Refunds

Because our products are made to order, cancellation, return and refund requests are governed by our Return, Refund & Cancellation Policy.

In particular, genuine damage, defect, wrong-product or missing-item claims require the mandatory live unboxing video described in that policy.

8. Shipping and Delivery

Orders are prepared and shipped according to our Shipping Policy.

Delivery timelines may vary depending on the product, production requirements, destination, courier service and circumstances outside our reasonable control.

9. Website Use

You agree not to:

• Use the website for unlawful purposes.

• Attempt unauthorised access to our website or systems.

• Interfere with website functionality.

• Use automated systems to copy or scrape website content without permission.

• Provide false or misleading information.

• Conduct fraudulent transactions.

• Misuse our website, content or services.

10. Intellectual Property

Unless otherwise stated, website content including photographs, logos, product descriptions, graphics, text, designs and branding is owned by or lawfully used by Raag by Meghna.

Unauthorised reproduction, modification, distribution or commercial use is prohibited.

11. Third-Party Services

Our website may use third-party services including payment, shipping, analytics, hosting and technology providers.

Your use of such services may also be subject to the applicable terms and policies of those providers.

12. Limitation of Liability

To the extent permitted by applicable law, Raag by Meghna will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including courier disruptions, natural events, technical failures, payment-provider outages or government restrictions.

Nothing in these Terms is intended to exclude or limit any consumer rights or remedies that cannot legally be excluded or limited.

13. Governing Law

These Terms are governed by the laws of India.

Subject to applicable law, disputes relating to the website or orders may be subject to the jurisdiction of courts in Chennai, Tamil Nadu.

14. Changes to These Terms

We may update these Terms from time to time. The updated version will be published on this page.

15. Contact

Raag by Meghna
Email: raagbymeghna@gmail.com
Phone: +91 9019676743